Telephone Interviewing
Making CATI profitable, providing scope for growthNo two research companies work in exactly the same way, and this applies to their CATI operations, almost more than anywhere else. For this reason, we have designed our CATI solution to be as adaptable as possible.Our customers around the world are proving every day that the technology is equally good at bringing business success to small firms as well as in the world’s biggest players.
The NIPO Software benefits
Reduce the running costs of multiple call centresIf you have multiple call centres, whether all in one country or spread around the world, you can manage them from a single server site. This reduces operating and management costs, but also increases flexibility because it enables you, for example, to more easily use one call centre to handle the overflow from another.
Employ interviewers who work from home You can supplement your call centres with interviewers who work at home or even work only with home-based interviewers. Some interviewers prefer to work from home. With this option, it makes you a more attractive employer and also gives you greater ability to handle peaks and troughs in demand.
Continue with your existing telephony hardware There’s no need to invest in a new PBX or dialer because the NIPO Fieldwork System will support almost any industry standard technology. The same is true whether you have call centres, home-based interviewers or a mixture of the two.
Increase your interviewing seats without switching software You can grow from 1 to 1000+ interviewer seats with the same system. Currently our largest installation has 1200 seats divided over five call centres.
Low risk The NIPO Fieldwork System is used daily to conduct and manage hundreds of thousands of interviews at over 200 research companies, each day, worldwide. These customers are very diverse in size and nature, with some having small specialist telephone interviewing services and others have the largest CATI operations in the world.
Protect your investment The NIPO Fieldwork System grows with your business by offering a single integrated platform for all possible configurations, from stand-alone to multi-site, multi-language. This is a system that customers tend to stick with as their needs change.
Work with your house methodology There is no need to adapt your house methodology to suit the software; the software will fit around your needs. For example, customise the interfaces to align with your in-house terminology. We also help you to bridge regional or cultural preferences in working methods by allowing you to enable or disable software features, translate applications into local languages, and by allowing you to setup user interfaces according to local needs.
The only CATI system you need Despite being low cost, the NIPO Fieldwork System is feature-rich and therefore suitable for the most complex and demanding of requirements. Many of our customers find it adaptable enough to meet 100% of their CATI needs.