Nipo Software

Sectors

What are the advantages of working with NIPO Software?NIPO Software specialises in technology for the market research industry. NIPO Software offers fast implementation of new innovations and likes to involve customers in planning the direction of product development. Among our client base are market research companies small and large, and many in between. See exactly how switching to NIPO Software helps research companies:

The small independent research companyUp to 250 projects per year, 10-25 employees, most work done on paper or with custom software

• Modest or even no investment in IT infrastructure necessary (optional ASP model)
• All other costs, such as software licensing and training, are realistic
• Maximise operational quality and efficiency with NIPO Software technology
• Be up and running after three days training
• Rely on high quality support – on average, 97% of NIPO Software customers rated technical competence as good, very good or excellent*
• Secure investment with software that is designed to grow with you – many customers grow from a handful to hundreds of licences

The mid-size research company 250 to 2000 projects per year, work organised in different departments, local or country-level operational focus

• NIPO Software products will handle the complexities of your business: write sophisticated questionnaires, manage demanding projects, allow you to structure your work processes according to your business needs (and not those of the software)
• Integrate NIPO Software technologies with your existing tools using our open interfaces (APIs)
• Flexible licensing – increase or reduce your licenses as your business ebbs and flows
• Rely on high quality support – around 95% of NIPO Software customers rated speed of response as good, very good or excellent*
• No need to switch to another system as you grow larger because the software is designed to grow with you
• Monitor interviewers in real-time: listen / watch / see which workstations are logged on etc

The multinational research company Thousands of projects annually - regional or global operational focus, multiple offices with own commercial and operational organisation

• Rely on high quality support in multiple languages and local time zones
• Develop professional and highly complex projects, but using software at modest cost
• Standardise your software internationally by choosing technology that supports any of the world’s languages
• Save time and headaches – you only need to set up projects once and script them once because the software handles differences in text between local questionnaires in international projects -
• Even when working multinationally, you can centralise quota management and other back office tasks like quality control and data processing
• Rights management facilities ensure that you can control who has access to confidential information
• Integrate NIPO Software technologies with any other tools you may wish to use thanks to our open interfaces (APIs)
• Operate call centres in different locations on one IT infrastructure, giving investment and operational efficiencies
• Grow without worry, using resilient and scalable software
• NIPO Software is a stable partner, having released its first software in 1986.Today, we have over 200 large and small market research companies in our customer base
• Profit from round the clock support through our offices in Amsterdam, Hong Kong, and Buenos Aires

The fieldwork company Fieldwork company with a growing network of CATI call centres and with ambitions to equip its face-to-face fieldworkers with CAPI technology

• NIPO Software suites are designed with operational efficiency in mind and were created in partnership with operations departments of small and large market research companies
• Open structure: very easy to create custom applications to run on top of the NIPO Software suite or to align existing software
• Low cost hardware requirements - low investment at start-up and low costs for extending fieldwork force
• Flexible licensing agreements that allow upgrading and downsizing according to changing needs
• Complex routing and quota control: making it easier to combine surveys while still maintaining quality

*NIPO Software Customer Satisfaction Surveys, 2006-2008